Frequently Asked Questions
The following are some of the most frequently asked questions received at the Kaytee Customer Service Help Desk. If you would like to discuss a question further do not hesitate to call the Help Desk at 1-800-KAYTEE-1 (1-800-529-8331) and a trained Customer Service Specialist will be happy to assist you.
NOTE: If you have a health concern with your bird or small animal, please contact your local veterinarian for assistance.
- Where can I find Kaytee pet products?
- How do I convert my bird from a seed based diet to a processed food like exact®?
- How do I convert my small animal from a pelleted or seed based diet to a processed food like exact® Rainbow?
- Are there any nutritional differences between the colored pieces in the exact® Rainbow diets?
- Are the colors in your products all natural?
- How do you hand feed a baby pet bird?
- When will my baby bird start weaning from hand-feeding to adult food?
- Can I feed my bird or small animal a product formulated for a different bird or small animal?
- We found an orphaned baby wild bird outside, what should we do?
- Do you have a product satisfaction guarantee?
- Peanut Allergies - Do you have a food that is free of peanuts and/or tree nuts?
- Why is there such a difference in the color and/or appearance of the Timothy Hay?
- Weaning Tips
- I just bough a small animal or pet bird and want to know what the best cage or habitat is for it?
- Will feeding the birds during the winter months help them survive?
- When is the best time to see cedar waxwings?
Where can I find Kaytee pet products?
Kaytee wild bird food, small animal food and pet bird foods and treats can be located at fine professional pet retail stores throughout the United States and many countries throughout the world. To locate a store nearest you, visit Kaytee's store locator for both the U.S. Store Locator and the International Locatorback to top
How do I convert my bird from a seed based diet to a processed food like KAYTEE exact or KAYTEE exact® Rainbow?
Click on the following Technical Focus for helpful information on converting your bird - New Food Conversion Recommendations for Cage Birdsback to top
How do I convert my small animal from a pelleted or seed based diet to a processed food like KAYTEE exact® Rainbow?
Changing small animal foods can be different for each animal. Click on the following Technical Focus for helpful information on converting your small animal - New Food Conversion Recommendations for Small Animalsback to top
Are there any nutritional differences between the colored pieces in the Kaytee exact® Rainbow diets?
The exact® Original and exact Rainbow diets are formulated separately for each type of bird and small animal. The sunflower heart shaped pieces found in the Original Parrot and different colored pieces in exact Rainbow Parrot are all formulated to have the same balanced nutrition in each bite. There is a different formula for each type of bird or small animal exact® product, such as the colored shapes found in the exact Rainbow Cockatiel are different compared to the Parakeet, or Canary/Finch products. exact® Rainbow Rabbit is formulated specifically for rabbits and does not contain the vitamin C or balanced nutrients guinea pigs need. exact® Rainbow Guinea Pig does not contain the balance of fiber and other nutrients rabbits need. There are different formulas for the specific bird and/or small animal.back to top
Are the colors in your products all natural?
The colors used in the Kaytee products are not all natural. We use safe USDA approved colors that are also used in pharmaceuticals and other human grade products.
To learn more about the coloring in our products review our Technical Focus on Coloring.back to top
How do you hand feed a baby pet bird?
If you have no experience hand feeding baby birds, we recommend contacting a professional breeder or pet store that has an experienced hand feeder to assist you. (Food suggestion: Exact Hand Feeding Baby Bird Food)back to top
When will my baby bird start weaning from hand-feeding to adult food?
When you begin to notice your baby bird is picking things up then you can begin to introduce adult food to the bird. As you see the baby is eating the adult food you will begin to cut back on the amount of hand feeding formula being offered. For information on the approximate age of weaning and helpful tips on weaning please see the Technical Focus, Weaning Tips. (Hand feeding suggestion: Try KAYTEE Exact Hand Feeding Baby Bird Food and then transition to KAYTEE Exact Rainbow for your particular bird type)back to top
Can I feed my bird or small animal a product formulated for a different bird or small animal?
We recommend feeding your bird or small animal a food that has been specifically formulated for your particular bird or animal as they have their own nutritional needs. Parakeets have different nutritional needs compared to cockatiels and finches therefore should have a diet formulated accordingly. (KAYTEE Forti-Diet Pro Health Parakeet) Guinea pigs require a food formulated with appropriate levels of vitamin C or they will get scurvy and rabbits need a diet high in fiber. (KAYTEE Fiesta Max Guinea Pig) Hamsters and gerbils do have similar nutritional needs and can eat the same foods. (KAYTEE Forti-Diet Hamster) It is important to feed your bird or small animal a diet that is specifically formulated to provide the nutritional balance intended for that particular bird or animal. If you have any questions about what to feed a specific bird or small animal please email us at firstname.lastname@example.org and we will be happy to assist you.back to top
We found an orphaned baby wild bird outside, what should we do?
Understandably when an injured or abandoned bird is found the first reaction is to do what can be done to help the bird. However it is our responsibility to inform you that the Migratory Song Bird Act states individuals cannot possess any migratory or non-migratory bird species unless transporting to a rehabilitation facility or DNR warden.
If a wounded or orphaned bird is found you may only keep them for 24 hours in order to transport. Do not feed! Please keep the bird quiet and warm. Transport as soon as possible, because each bird has specific dietary and health concerns that will need attention. Only people with federal and state licenses can legally possess an injured or orphaned bird for care.
We recommend that you contact your local wildlife center, wildlife rehabilitation center, or DNR office. Your local veterinarian may also have information of a licensed wildlife rehabilitator in your area they can refer you to.back to top
Do you have a product satisfaction guarantee?
Kaytee takes pride in the quality product that we manufacture. If you are not completely satisfied with your Kaytee product purchase, return the unused portion of the product with your store receipt to Kaytee for a full refund:
Kaytee Consumer Information Department
P.O. Box 230
Chilton, WI 53014 USA
For more information regarding the satisfaction guarantee please click here.back to top
Peanut Allergies - Do you have a food that is free of peanuts and/or tree nuts?
Peanuts and other tree nuts are typical ingredients for bird and small animal foods and treats. Many of the foods and treats we manufacture do contain nuts, some do not. For specific ingredient lists check the product descriptions on our website. We do process products with nuts within the facility therefore we cannot say we have a manufactured product that is free of peanuts and/or tree nuts. To assist consumers we are now adding an allergen statement to product packages manufactured by Kaytee.
For products containing nuts
Allergen information: Contains peanuts and/or other tree nuts.
For products without nuts
Allergen information: Manufactured in a facility that processes peanuts and other tree nuts.back to top
Why is there such a difference in the color and/or appearance of the Timothy Hay?
Hay and grasses such as Timothy, Brome, Alfalfa, etc. are all naturally grown, sun dried, and harvested. The weather, growing, and harvesting conditions of hay and grasses each year can affect the crop's color and quality. Storage conditions can also affect the color. Hay can be packaged with a beautiful green color however if the product is stored in a lighted area it will begin to turn brown. This does not mean it has lost its nutritional value. It is also possible a bag may include some brownish leaves, again this is not unusual and does not affect the nutritional value of the product. For more information on Kaytee Timothy Hay see the following Technical Focus documents, Timothy Hay, Grasses.back to top
Weaning is a natural process, but is often the most difficult time in a young bird's life because it is learning to eat as an adult and become self-sufficient. exact® Adolescent, exact® Conversion & Weaning or other exact® Natural or Rainbow Daily Diets have unique shapes, which stimulate the baby's natural curiosity and tactile (touch) receptors in the mouth.
• As the baby bird begins to explore its environment, offer exact Diets in a dish with a separate dish of water available.
• When the baby moves to one hand feeding per day, hand feed only at night so the baby has all day to investigate its new food. A very small amount of Hand Feeding formula (HFF) may be given in the morning to stimulate appetite.
• Moisten the exact product with water or fruit juice to further assist the bird in weaning. Remove moistened product within 4 hours to prevent spoilage.
• Offer exact by hand to encourage trial. It can also be mixed with prepared HFF. This combination may be offered in a bowl or fed directly by spoon. Gradually remove the HFF as they adjust.
• Treats, such as Kaytee Spray Millet or small amounts of fruits and vegetables, may also stimulate independent feeding when offered with exact.
To evaluate weaning status, gently check the baby bird’s crop for food particles as evidence of consumption. Carefully observe droppings, they should remain olive brown and of similar consistency as when the baby was hand fed. If you are offering exact® Rainbow a slight color difference in the droppings may occur. Dark green, scant droppings may indicate a lack of food in the digestive tract. If this occurs, increase the level of HFF as necessary to make sure the baby is getting enough food. If the droppings show no improvement within 36 hours, professional assistance is advised. Weaning birds generally lose approximately 10% of their pre-weaning body weight.back to top
I just bought a small animal or pet bird and want to know what the best cage or habitat is for it
You must first decide how much space you have available for your small animal or pet bird. Once you have done this, we recommend looking at a few possible habitats you like and then checking the measurements of those you have selected. For example, if you choose a Crittertrail One you could then see the dimensions it provides in the item description. Then with a piece of large paper or a sheet of newspaper, cut out a section the same size as your habitat and place it in the area you will be keeping your new pet. Don’t forget to make sure you also have the right food for your new pet.back to top
Will feeding the birds during the winter months help them survive?
Birds will survive the winter if they become acclimated and can find enough to eat. They build up a fat layer that provides insulation against the cold. During the winter, provide KAYTEE black-oil sunflower seeds and the woodpeckers and nuthatches will gather throughout the day. KAYTEE suet attracts a wide variety of species and nyjer seed will attract the finches in crowds. Wild birds can survive very low temperatures if given enough food to maintain their body fat.back to top
When is the best time to see cedar waxwings?
A group of waxwings will take over a berry-filled tree and gobble down all the fruit in a very short time. They prefer berry-producing trees and shrubs like mountain ash, firethorn, highbush cranberry and mulberry. Look for this beautiful bird when these fruits are in season. The distinctive markings are a head crest, black eye mask, red tips on its wings and yellow at the end of its tail. The male and female look alike. (KAYTEE Nut & Fruit Blend, KAYTEE Nut & Raisen Blend, & KAYTEE Fruit & Nut Treat Bell)back to top
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