Ask the Experts


Male Gouldian Finch

The following are some of the most frequently asked questions received at the Kaytee Customer Service Help Desk. If you would like to discuss a question further do not hesitate to call the Help Desk at 1-800-KAYTEE-1 (1-800-529-8331) and a trained Customer Service Specialist will be happy to assist you.

NOTE: If you have a health concern with your bird or small animal, please contact your local veterinarian for assistance.


How do I convert my bird from a seed based diet to a processed food like exact®?

Click on the following Technical Focus for helpful information on converting your bird - New Food Conversion Recommendations for Cage Birds

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Are there any nutritional differences between the colored pieces in the exact® Rainbow diets?

The exact® Original and Rainbow diets are formulated separately for each type of bird and small animal. The sunflower heart shaped pieces found in the Original Parrot and different colored pieces in Rainbow Parrot are all formulated to have the same balanced nutrition in each bite. There is a different formula for each type of bird or small animal exact® product, such as the colored shapes found in the Rainbow Cockatiel are different compared to the Parakeet, or Canary/Finch products. exact® Rainbow Rabbit is formulated specifically for rabbits and does not contain the vitamin C or balanced nutrients guinea pigs need. exact® Rainbow Guinea Pig does not contain the balance of fiber and other nutrients rabbits need. There are different formulas for the specific bird and/or small animal.

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Are the colors in your products all natural?

The colors used in the Kaytee products are not all natural. We use safe USDA approved colors that are also used in pharmaceuticals and other human grade products.

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Where can I find Kaytee pet products?

Kaytee Products can be located at fine professional pet retail stores throughout the United States and many countries throughout the world. To locate a store nearest you, visit Kaytee's store locator for both the U.S. Store Locator and the International Locator

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Do you have a product satisfaction guarantee?

Kaytee takes pride in the quality product that we manufacture. If you are not completely satisfied with your Kaytee product purchase, return the unused portion of the product with your store receipt to Kaytee for a full refund:

Kaytee Consumer Information Department
P.O. Box 230
Chilton, WI 53014 USA

For more information regarding the satisfaction guarantee please click here.

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Peanut Allergies - Do you have a food that is free of peanuts and/or tree nuts?

Seed Peanuts

Peanuts and other tree nuts are typical ingredients for bird and small animal foods and treats. Many of the foods and treats we manufacture do contain nuts, some do not. For specific ingredient lists check the product descriptions on our website. We do process products with nuts within the facility therefore we cannot say we have a manufactured product that is free of peanuts and/or tree nuts. To assist consumers we are now adding an allergen statement to product packages manufactured by Kaytee.

For products containing nuts

Allergen information: Contains peanuts and/or other tree nuts.

For products without nuts

Allergen information: Manufactured in a facility that processes peanuts and other tree nuts.

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How do you hand feed a baby pet bird?

If you have no experience hand feeding baby birds, we recommend contacting a professional breeder or pet store that has an experienced hand feeder to assist you.

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When will my baby bird start weaning from hand-feeding to adult food?

When you begin to notice your baby bird is picking things up then you can begin to introduce adult food to the bird. As you see the baby is eating the adult food you will begin to cut back on the amount of hand feeding formula being offered. For information on the approximate age of weaning and helpful tips on weaning please see the Technical Focus, Weaning Tips.

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Can I feed my bird or small animal a product formulated for a different bird or small animal?

We recommend feeding your bird or small animal a food that has been specifically formulated for your particular bird or animal as they have their own nutritional needs. Parakeets have different nutritional needs compared to cockatiels and finches therefore should have a diet formulated accordingly. Guinea pigs require a food formulated with appropriate levels of vitamin C or they will get scurvy and rabbits need a diet high in fiber. Hamsters and gerbils do have similar nutritional needs and can eat the same foods. It is important to feed your bird or small animal a diet that is specifically formulated to provide the nutritional balance intended for that particular bird or animal. If you have any questions about what to feed a specific bird or small animal please email us at customerservice@kaytee.com and we will be happy to assist you.

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