Ask the Experts


Wild Bird Roosting

The following are some of the most frequently asked questions received at the Kaytee Customer Service Help Desk. If you would like to discuss a question further do not hesitate to call the Help Desk at 1-800-KAYTEE-1 (1-800-529-8331) and a trained Customer Service Specialist will be happy to assist you.

NOTE: If you have a health concern with your bird or small animal, please contact your local veterinarian for assistance.


We found an orphaned baby wild bird outside, what should we do?

Understandably when an injured or abandoned bird is found the first reaction is to do what can be done to help the bird. However it is our responsibility to inform you that the Migratory Song Bird Act states individuals cannot possess any migratory or non-migratory bird species unless transporting to a rehabilitation facility or DNR warden.

If a wounded or orphaned bird is found you may only keep them for 24 hours in order to transport. Do not feed! Please keep the bird quiet and warm. Transport as soon as possible, because each bird has specific dietary and health concerns that will need attention. Only people with federal and state licenses can legally possess an injured or orphaned bird for care.

We recommend that you contact your local wildlife center, wildlife rehabilitation center, or DNR office. Your local veterinarian may also have information of a licensed wildlife rehabilitator in your area they can refer you to.

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Where can I find Kaytee pet products?

Kaytee Products can be located at fine professional pet retail stores throughout the United States and many countries throughout the world. To locate a store nearest you, visit Kaytee's store locator for both the U.S. Store Locator and the International Locator

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Do you have a product satisfaction guarantee?

Kaytee takes pride in the quality product that we manufacture. If you are not completely satisfied with your Kaytee product purchase, return the unused portion of the product with your store receipt to Kaytee for a full refund:

Kaytee Consumer Information Department
P.O. Box 230
Chilton, WI 53014 USA

For more information regarding the satisfaction guarantee please click here.

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Peanut Allergies - Do you have a food that is free of peanuts and/or tree nuts?

Seed Peanuts

Peanuts and other tree nuts are typical ingredients for bird and small animal foods and treats. Many of the foods and treats we manufacture do contain nuts, some do not. For specific ingredient lists check the product descriptions on our website. We do process products with nuts within the facility therefore we cannot say we have a manufactured product that is free of peanuts and/or tree nuts. To assist consumers we are now adding an allergen statement to product packages manufactured by Kaytee.

For products containing nuts

Allergen information: Contains peanuts and/or other tree nuts.

For products without nuts

Allergen information: Manufactured in a facility that processes peanuts and other tree nuts.

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