Ask the Experts


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The following are some of the most frequently asked questions received at the Kaytee Customer Service Help Desk. If you would like to discuss a question further do not hesitate to call the Help Desk at 1-800-KAYTEE-1 (1-800-529-8331) and a trained Customer Service Specialist will be happy to assist you.

NOTE: If you have a health concern with your bird or small animal, please contact your local veterinarian for assistance.


How do I convert my small animal from a pelleted or seed based diet to a processed food like exact® Rainbow?

Click on the following Technical Focus for helpful information on converting your small animal - New Food Conversion Recommendations for Small Animals

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Are there any nutritional differences between the colored pieces in the exact® Rainbow diets?

The exact® Original and Rainbow diets are formulated separately for each type of bird and small animal. The sunflower heart shaped pieces found in the Original Parrot and different colored pieces in Rainbow Parrot are all formulated to have the same balanced nutrition in each bite. There is a different formula for each type of bird or small animal exact® product, such as the colored shapes found in the Rainbow Cockatiel are different compared to the Parakeet, or Canary/Finch products. exact® Rainbow Rabbit is formulated specifically for rabbits and does not contain the vitamin C or balanced nutrients guinea pigs need. exact® Rainbow Guinea Pig does not contain the balance of fiber and other nutrients rabbits need. There are different formulas for the specific bird and/or small animal.

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Are the colors in your products all natural?

The colors used in the Kaytee products are not all natural. We use safe USDA approved colors that are also used in pharmaceuticals and other human grade products.

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Where can I find Kaytee pet products?

Kaytee Products can be located at fine professional pet retail stores throughout the United States and many countries throughout the world. To locate a store nearest you, visit Kaytee's store locator for both the U.S. Store Locator and the International Locator

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Do you have a product satisfaction guarantee?

Kaytee takes pride in the quality product that we manufacture. If you are not completely satisfied with your Kaytee product purchase, return the unused portion of the product with your store receipt to Kaytee for a full refund:

Kaytee Consumer Information Department
P.O. Box 230
Chilton, WI 53014 USA

For more information regarding the satisfaction guarantee please click here.

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Can I feed my bird or small animal a product formulated for a different bird or small animal?

We recommend feeding your bird or small animal a food that has been specifically formulated for your particular bird or animal as they have their own nutritional needs. Parakeets have different nutritional needs compared to cockatiels and finches therefore should have a diet formulated accordingly. Guinea pigs require a food formulated with appropriate levels of vitamin C or they will get scurvy and rabbits need a diet high in fiber. Hamsters and gerbils do have similar nutritional needs and can eat the same foods. It is important to feed your bird or small animal a diet that is specifically formulated to provide the nutritional balance intended for that particular bird or animal. If you have any questions about what to feed a specific bird or small animal please email us at customerservice@kaytee.com and we will be happy to assist you.

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Why is there such a difference in the color and/or appearance of the Timothy Hay?

Hay and grasses such as Timothy, Brome, Alfalfa, etc. are all naturally grown, sun dried, and harvested. The weather, growing, and harvesting conditions of hay and grasses each year can affect the crop’s color and quality. Storage conditions can also affect the color. Hay can be packaged with a beautiful green color however if the product is stored in a lighted area it will begin to turn brown. This does not mean it has lost its nutritional value. It is also possible a bag may include some brownish leaves, again this is not unusual and does not affect the nutritional value of the product. For more information on Timothy Hay see the following Technical Focus documents, Timothy Hay, Grasses.

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